• The company's pr®↓oduct technical service dep≤λ∑™artment has a full-time enδ"gineer to provide a full-day hotlin♦≈σe service, which is responsible for ♦∑$providing technical support and after-sΩ↑ales service to users in order to p$$δrovide relevant users with timely an©≤d effective time.
• All employees of the ©φcompany are obliged to record customer ✔δ feedback issues, mobilize all staff, anφ d keep a record of custom✘∞er complaints, reflecting ↕↓¶the attitude of serving customers.
• Record the problem and the whole φ&process until the custom₽≠÷er confirms that the problem is sβ✘₽olved.
• For issues that are not r₩↓esolved within the time li ≠®≠mit, the alarm level is gradually ∞•↕increased until the general m"$©♣anager personally inte∞γ✔≈rvenes.
(1) After-sale installation
Free installation, commissionin÷♠g and training: The main content of th&e training is the basic structure, p≈≥γ≥erformance, structure and priΩnciple of main components, daily us↔↔e operation, maintenance and ma↑ nagement, troubleshooting, and emerge≠€∏$ncy treatment.
(2) Scope and time of warranty
The warranty scope is a produ← ± ct provided by the company to the ¥∏customer.
From the date of signing th>β&e product, after the eq♥®✘↓uipment is qualified, ↔&the equipment warranty perio€↑d is one year and lifetime maintenance₩←.
A non-human fault can"¥ be replaced with a new machine within ± δ one month.
(3) Response time
After the equipment fails, it will r÷™espond within 2 hours. If it canno >φt be effectively resolved within 48 ∑±hours, the same grade of equipment ★α↕will be provided free ofγ"↓δ charge to the custome♥•÷r for temporary use, and the©δ© replaced parts are original acc✔≤ ✘essories.
(4) Active care measures
Provide complete operat♣≈ing instructions, maintenance manuals ≥and technical documents relate♦♣d to maintenance, do no∞α&•t conceal technical details∑₩ related to maintenance.
QQ: | 380598058 |
Fax: | 0760-22218638 &nδεγ↔bsp; |
Phone: | 13923739790(Manager Ou) |
18948856139(Manager Zhu) | |
Email: | Jiante_cnc@163.com |
address: | No. 10, Industrial Ave£∞←§nue Middle, Xiaolan Town, Zhongs§©<han City (Building A) |